Reverse logistics, or returns, is a costly and time-consuming part of the daily life of the supply chain. The company needs to make a decision on where to return the stock, how to handle the stock when returned and whether the customer will receive a refund or a replacement. SAP S/4HANA fully supports this process, and it can provide your business with a number of benefits:
- Accelerates the return process and improves customer experience
- Increases process transparency by monitoring the entire end to end process
- Reduces overall reverse logistics handling cost and improves the management of warranty costs
