Reverse logistics, or returns, is a costly and time-consuming part of the daily life of the supply chain. The company needs to make a decision on where to return the stock, how to handle the stock when returned and whether the customer will receive a refund or a replacement. SAP S/4HANA fully supports this process, and it can provide your business with a number of benefits:

  • Accelerates the return process and improves customer experience
  • Increases process transparency by monitoring the entire end to end process
  • Reduces overall reverse logistics handling cost and improves the management of warranty costs

By Trond

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