In this video, we will look at how to manage a company’s reverse logistics processes in an orderly fashion to maintain control throughout the execution of returns.
- The customer experience will be improved by having a uniform and clear returns process. All process steps will be controlled and quickly executable.
- Having the entire end to end process visible will give transparency and clarity for everyone who must decide on an action.
- Logistics handling costs are minimized by limiting the number of touches in the returns process, and replacement and refunds during warranty periods will be controlled through actual logistics events.