In this video, we will look at how to manage a company’s reverse logistics processes in an orderly fashion to maintain control throughout the execution of returns.

  • The customer experience will be improved by having a uniform and clear returns process. All process steps will be controlled and quickly executable.
  • Having the entire end to end process visible will give transparency and clarity for everyone who must decide on an action.
  • Logistics handling costs are minimized by limiting the number of touches in the returns process, and replacement and refunds during warranty periods will be controlled through actual logistics events.

By Trond

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